FAQ

  • What do I need to bring?

    We recommend you bring a towel, swimwear and sunscreen (which should be applied before you enter the Aqua Park).

  • Do I have to be able to swim?

    Yes, you must be able to swim 50m without a buoyancy aid on, and be confident in the water. You also have to swim to be able to gain access to the Aqua Park.

  • Are helmets provided?

    Helmets are provided but they are not mandatory. Our recommendation is that anyone aged under 16 years of age wear a helmet. Please ask for a helmet when you register on the day.

  • Are wetsuits provided?

    Yes, wetsuits are optional and can be hired at the time of booking or when you sign in at an additional cost of £5 per person. Pre-booked wetsuits can not be refunded, so if you are not sure if you need one, wait until you arrive, we have plenty in stock.

  • Do I have to wear a wetsuit?

    Wetsuits are optional and can be hired for £5 at time of booking, either online or on the day.

  • Are dogs allowed?

    Yes but they must be kept on a lead at ALL times and any mess cleared up. Dog fouling penalties will apply.

  • Where can I store my possessions?

    We don’t have any lockers for your possessions, therefore if you haven’t got anyone with you, we recommend locking your items in your cars, and we can look after your keys at reception.

  • How long prior to the session do I need to arrive?

    We advise you to arrive at least 45 minutes prior to your session. Therefore, if your session is at 1pm, we advise you to arrive by 12.15pm. This gives you time to check in, get changed (if required), and be briefed. Our safety briefing takes place at ten minutes to the hour.

  • Can I bring my own food and drink?

    No, we serve food and drink on site, so please respect this. Please do visit The Watering Hole Café on site where you can purchase hot and cold snacks and refreshments during your visit. We also cater for parties, so please contact us for further information (info@oxfordwetnwild.com)

  • Do adults have to go on with children?

    Yes, we ask that participants under 10 years of age must be accompanied by a responsible adult on the Aqua Park. 1 adult can supervise 3 children. An adult is someone over the age of 18.

  • How long is my session?

    Sessions are 50 minutes long and start on the hour.

  • Can I bring my own buoyancy aid?

    Only Oxford Wet n Wild buoyancy aids will be permitted on the park.

  • Can I wear goggles?

    Goggles are not allowed on the park, as they could injure your eyes. If you have to wear prescription goggles, then this is at your own risk.

  • Is there an age restriction?

    Yes, minimum age for children is from 6 + and they must also be 1.1m in height. There is no age restriction for adults.

  • Do I need to remove all jewellery?

    Yes, all jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings, you must provide your own tape and cover them.

  • Do you have a group discount?

    Most of our bookings are for groups, however if your group is for more than 30 people, please contact us on info@oxfordwetnwild.com for a larger group discount offer.

  • Do you do gift vouchers?

    Our gift vouchers are an ideal present for any occasion. Once purchased, we will email your personalised voucher to you. Please select the Gift Voucher option when you go to book on the website.

  • Are there other activities on offer?

    Yes, we also offer Pedalo's and Paddleboard's for hire, these can be booked on our website. Oxford Wake & Waterski Club also operate at Queenford Lakes Water Sports Centre and offer Water ski-ing, Wakeboarding, Ringo Rides and Banana rides. Please contact them directly on 07974 369982 for further information.

  • Are there changing rooms?

    Yes we have changing rooms on site, and toilet facilities.

  • Are there showers?

    Yes, we have an outdoor rinse off area.

  • Can you go on the aqua park for longer than an hour?

    Yes, a maximum of 2 consecutive hour sessions can be booked but you will be required to exit the aqua park between sessions. Private party bookings can be made for longer or exclusive use of the aqua park is also available. Please contact us info@oxfordwetnwild.com for further information.

  • Is there a car park?

    Yes, we have plenty of parking space at the Aqua Park site.

  • What happens if I am stuck in traffic?

    We cannot be held responsible for traffic delays, please plan your route carefully and check with the various travel information sources for roadworks and delays.

  • Can I cancel my booking?

    We do not provide refunds for any cancelled bookings. However, it is possible to do a 1 time name change, a corresponding Disclaimer & Indemnity form must be completed.

  • Can I take a camera, GoPro or drone on to (or fly over) the Aqua Park?

    Unfortunately, we do not allow these on the inflatables for health & safety reasons. Thank you for your understanding.